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Terms of Use

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These Terms of Use (“Terms”) are a binding agreement between you and Globalio LLC (“Globalio”, “Fitliner”, “we”, “us) for the Fitliner and BeFitliner applications, websites, Fitliner Health, AI Coach, gym and trainer tools, messaging, access-control, commerce, support and related services (the “Services”).

By creating an account, clicking acceptance, purchasing a Fitliner service or using the Services, you accept these Terms and the Privacy Policy. If you do not agree, do not use the Services.

Mandatory consumer, privacy and other rights that cannot lawfully be waived always prevail over a conflicting clause in these Terms.

1. Operator and contact

The Services are operated by:

Globalio LLC 16192 Coastal Hwy Lewes, Delaware 19958-3608 United States Email: hello@befitliner.com Website: globaliollc.com

2. Eligibility and authority

You must be at least 18 years old and legally able to enter this agreement. Do not create or use an account for a child. A gym may impose additional age, health, supervision or access requirements for its premises.

If you use the Services for a gym, trainer, company or other organisation, you confirm that you have authority to bind it. “Business User” means anyone using the Services primarily for trade, business or professional purposes. Additional signed merchant, gym, trainer, payment or data-processing terms prevail for that business relationship where they conflict with these Terms.

3. What Fitliner provides—and what it does not

Fitliner is a technology platform that can provide:

  • account, profile, training, food, progress, reward and community features;
  • communication with other users, gyms and trainers;
  • memberships, reservations, gym traffic information and supported smart-lock access;
  • Fitliner Health document import, metric history and contextual recommendations;
  • AI-generated coaching, food estimates, summaries and training assistance;
  • checkout, entitlement, invoice and transaction-support integrations;
  • public pages and business tools for participating gyms and trainers.

Features vary by country, platform, account, gym, rollout, subscription and device. We may use reasonable limits, eligibility rules and feature flags.

Unless a checkout expressly identifies Globalio or Sold through Link as seller, a gym or trainer—not Globalio—provides and is responsible for its premises, membership, session, equipment, staff, prices, schedule, access alternatives, cancellations and professional service. Fitliner does not employ or supervise independent gyms or trainers merely because they use the platform.

4. Accounts and security

Provide accurate, current information and keep it updated. You are responsible for activity performed through your account and device, except to the extent caused by our breach or otherwise provided by law.

Keep email access, magic links, one-time codes and devices secure. Do not share credentials, transfer an account or let another person use a personal door entitlement. Notify hello@befitliner.com promptly of unauthorised use. We may require re-verification, block a session or refuse an instruction reasonably suspected to be fraudulent.

You must not create accounts through bots, false identities or misleading business affiliations. One person may not operate multiple accounts to evade restrictions, obtain repeated rewards or manipulate platform results.

5. Licence and Fitliner intellectual property

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to install and use the consumer Services for their intended purpose. Business Users may use authorised business features only for their own participating business and under their business agreement.

The Services, software, design, branding, databases, models, workflows, documentation, non-public metrics and all related intellectual-property rights belong to Globalio or its licensors. Except where law does not allow restriction, you may not copy, sell, sublicense, rent, distribute, make derivative products from, circumvent protection for or otherwise exploit them.

“Fitliner”, “BeFitliner”, logos and visual assets are our marks. No licence to use them is granted except as displayed by the Services or expressly approved in writing.

If you give feedback, you grant us a worldwide, perpetual, irrevocable, royalty-free right to use it without restriction or compensation, without identifying you publicly unless you agree.

6. Health, fitness, nutrition and AI warning

Fitliner is not a doctor, healthcare provider, medical laboratory, emergency service or substitute for professional judgement. The Services are not intended to diagnose, treat, cure, monitor or prevent a disease and are not a medical device unless we expressly state otherwise for a specific regulated feature.

AI responses, Health Card scores, extracted document values, charts, reference flags, nutrition estimates, exercise instructions and recommendations can be incomplete, delayed, mistranslated or wrong. AI can generate plausible but false information. Reference ranges differ by laboratory and person. A photograph or PDF can be misread. The original report and advice of a qualified professional prevail.

You must:

  • review extracted values before confirming them and correct errors;
  • consult a qualified doctor before acting on abnormal results, symptoms, pregnancy, medication, injury, a medical condition or a major diet/exercise change;
  • stop exercise and seek appropriate help if you feel pain, dizziness, faintness, breathing difficulty or other warning signs;
  • call the local emergency number for urgent symptoms and never wait for Fitliner or an AI response;
  • use equipment, nutrition advice and exercises within your abilities and the rules of the facility.

You voluntarily assume the ordinary risks of exercise and fitness activity. Nothing in these Terms excludes liability that cannot be excluded for death, personal injury, gross negligence, defective digital service or other mandatory rights.

7. Document imports and AI-generated output

Upload only files you are entitled to use. Do not upload another person’s health report without lawful authority. Remove unnecessary identifiers where possible.

You retain rights in your input. You grant us and our processors the limited worldwide right to host, reproduce, transform and analyse it only as needed to operate, secure and improve the requested Services under the Privacy Policy.

Subject to third-party rights and applicable law, you may use the output delivered to your account for personal purposes. Output may not be unique, may be similar to output given to others and may not qualify for intellectual-property protection. We do not guarantee that output is accurate, non-infringing or suitable for a particular purpose.

8. Gym access and physical safety

A phone, Bluetooth connection, internet service, third-party lock, battery, entitlement or gym system can fail. Digital access is not guaranteed to be continuous or instantaneous. Follow the gym’s opening hours, access rules and emergency procedures. Do not force a door, bypass a lock, share an e-key or enter an area you are not authorised to enter.

The gym is responsible for its premises, equipment, staff, physical security, emergency exits and a reasonable alternative when its chosen access system fails. Contact the gym first for immediate premises access. Fitliner may assist with technical logs but is not a security guard or emergency-response service.

Traffic information is an estimate based on available access activity. It may omit people, include delayed events or differ from actual occupancy. Do not rely on it for safety-critical capacity decisions.

9. Purchases and seller roles

The checkout and receipt identify the product, price, billing interval, seller or merchant of record, taxes and material purchase terms. Review them before paying.

9.1 Fitliner Health and other Globalio digital products

When checkout says “Sold through Link” or otherwise identifies Stripe Managed Payments, the applicable Sold through Link/Stripe entity is merchant of record for the transaction. It handles payment collection, indirect tax, transaction-level support, subscription management, fraud and disputes under its buyer terms. Globalio supplies and supports the Fitliner digital product.

If Managed Payments is not used and checkout identifies Globalio as seller, Globalio is the seller and Stripe acts as payment processor. The specific checkout and receipt control the seller role for that transaction.

9.2 Gym and trainer products

For a gym membership, entry, training session or other partner service, the gym or trainer shown at checkout is normally the seller and service provider. It sets the service description, availability and lawful cancellation rules. Stripe, a connected payment account, ThriveCart or another provider may process payment. Globalio may receive a disclosed platform fee without becoming the provider of the underlying fitness service.

10. Subscriptions, renewal and cancellation

Before subscription, checkout states the recurring price, billing frequency and included access. Unless it says otherwise, a paid subscription:

  • begins when payment is confirmed;
  • renews automatically for the same period at the then-disclosed price until cancelled;
  • authorises the merchant of record or seller to charge the selected payment method at each renewal;
  • remains active through the paid period after cancellation, unless law or the seller’s policy provides an immediate cancellation and refund.

For a Fitliner Health subscription sold through Link, manage or cancel it through the Link account or management link supplied in checkout, receipt or billing email. For Apple, Google, gym or trainer subscriptions, cancel through that seller’s management method. Removing the app or deleting a Fitliner account does not by itself cancel an external subscription.

We or the seller will give notice of a price or material subscription change as required by law. If payment fails, access may be restricted after any required notice or grace period.

11. Consumer withdrawal, refunds and conformity

If you are a consumer, you keep all mandatory rights in the country where you habitually reside. These may include a 14-day right to withdraw from an online subscription, rights when a digital service is not supplied or not in conformity, security updates, repair, price reduction, termination or refund.

Where you expressly request immediate supply during a withdrawal period, the consequences of withdrawal—including any lawful proportionate charge or loss of a right for fully supplied digital content—apply only as permitted by law and only after any legally required express acknowledgement. Nothing in these Terms invents a waiver that checkout did not validly obtain.

Request a transaction refund or withdrawal from the seller or merchant of record shown on the receipt. For Sold through Link purchases, use Link transaction support. For gym or trainer purchases, contact that gym or trainer. You may also contact us for product support at hello@befitliner.com. This allocation does not remove any remedy you have against a legally responsible party.

Refund fraud, knowingly false chargebacks and use of a service after claiming it was not supplied are prohibited. A good-faith dispute or exercise of a statutory right is never prohibited.

12. User content, public profiles and messages

“User Content” includes profile information, photos, messages, reviews, replies, plans, notes, files and other material you submit. You retain ownership. You grant us a non-exclusive, worldwide, royalty-free licence to host, copy, format, transmit and display User Content only as necessary to operate, secure, moderate and promote the relevant feature. This licence ends when the content is deleted, except for recipient copies, backups, aggregated data and lawful retention.

You are responsible for User Content and must have all rights and permissions needed to submit it. Public profiles, public progress entries, reviews and gym-page contributions can be seen and copied by others. Direct messages are delivered to participants but are not end-to-end encrypted.

Do not post illegal, defamatory, deceptive, threatening, hateful, sexually exploitative, privacy-invasive, infringing, dangerous or malicious content. Do not publish another person’s health or contact information without authority. Fitliner is not obliged to pre-screen all content.

13. Acceptable use and protection against abuse

You must not, directly or through another person, device, bot or account:

  • break law, these Terms, a gym rule or another person’s rights;
  • impersonate someone, misstate an affiliation or use stolen credentials;
  • harass, stalk, threaten, spam, phish or collect personal data without authority;
  • introduce malware, probe or exploit vulnerabilities, bypass access controls, interfere with availability or test capacity without written permission;
  • reverse engineer, decompile or discover source code or non-public APIs, except to the limited extent a non-waivable law expressly permits;
  • scrape, crawl, index, copy or harvest non-public Services, profiles, prices, gym data, messages, exercise libraries or model output by automated means;
  • build or enrich a competing dataset, product or model from the Services, conduct undisclosed competitive benchmarking, or use false identities to obtain non-public commercial, security or product information;
  • resell, white-label or provide unauthorised access to the Services;
  • manipulate reviews, gym traffic, rewards, diamonds, referrals, contests, memberships, unlock records, payments or analytics;
  • submit knowingly false legal notices, safety reports, support complaints, refund claims or chargebacks to harm another user, partner or Fitliner;
  • evade a suspension, rate limit, entitlement, payment or geographic restriction;
  • assist anyone in doing any of the above.

Normal use of public pages by ordinary search engines, accessibility tools and good-faith consumer comparison is not prohibited. Security researchers should report issues privately to hello@befitliner.com before accessing data or disrupting service.

We may preserve evidence, rate-limit, block, investigate, suspend or terminate activity reasonably believed to threaten users, partners, Fitliner or the integrity of the Services. For intentional commercial abuse, fraud or unlawful interference, we may seek injunctive relief and recover losses to the extent permitted by law.

14. Moderation, illegal-content notices and appeals

We may remove or restrict content, visibility, messaging or accounts when we reasonably believe content is illegal, violates these Terms, creates risk or is required by a platform or authority. We will act diligently, objectively and proportionately and provide reasons and an appeal route where required by law. Urgent safety measures may be taken first.

To report specific allegedly illegal content, email hello@befitliner.com with:

  • the exact URL, account, message or other location;
  • a clear explanation of why it is illegal and the relevant country/law if known;
  • supporting evidence;
  • your name and email, except where law allows an anonymous notice;
  • a good-faith statement that the information is accurate.

Use the same address to appeal a moderation or account decision, explaining the decision and why it should change. Abuse of reporting or appeals can itself violate these Terms.

15. Rewards, promotions and competitions

Diamonds, badges, promotional access and similar in-app items have no cash value, are non-transferable and may be corrected when awarded through error, abuse or fraud. They do not create property rights unless mandatory law says otherwise.

A competition or promotion may have separate official rules. Those rules control eligibility, scoring, prizes and disputes for that promotion. We may disqualify manipulation, collusion, duplicate accounts or false entries.

16. Third-party services

The Services depend on providers such as Apple, Google, Supabase, Firebase, OpenAI, Stripe, Link, MailerSend, access-control providers, gyms and trainers. Their terms may apply directly to you. We are not responsible for an independent third party’s content, premises, professional conduct or systems, but this does not excuse our own obligations.

Links do not imply endorsement. Do not rely on a third-party service remaining available. Open-source software is governed by its licence where that licence conflicts with these Terms.

17. Changes, updates and availability

We may add, change, suspend or discontinue features for security, legal, provider, commercial or product reasons. We will continue to meet mandatory obligations for paid digital services and provide notice and remedies for material detrimental changes where required.

Install security and compatibility updates within a reasonable time. We are not responsible for a failure caused solely by refusing a supplied necessary update after clear notice, to the extent law permits.

Maintenance, internet, app stores, devices, lock hardware and events beyond reasonable control can interrupt the Services. We do not promise uninterrupted, error-free or permanently available service.

We may update these Terms. We will give reasonable advance notice of a material change, normally at least 30 days, unless a legal, security or urgent change requires faster action. A material new purpose or charge requires the acceptance or notice required by law. If you reject an update, you may stop using the Services and cancel an affected subscription; accrued rights remain.

18. Suspension, termination and account deletion

You may stop using Fitliner at any time and request deletion through the in-app link or the account-deletion page. Cancel external subscriptions separately.

We may suspend or terminate access for a material or repeated breach, fraud, safety risk, non-payment, legal requirement or discontinuation. When reasonable, we will provide notice and an opportunity to cure or appeal. Immediate action is allowed for urgent risk, unlawful conduct or a credible security threat.

Termination ends the licence but does not erase provisions that logically survive, including ownership, payment, evidence, disclaimers, liability and disputes. Data handling after termination follows the Privacy Policy and mandatory law.

19. Disclaimers and warranties

To the maximum extent permitted by law, free and beta features are provided “as is” and “as available”. We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement and uninterrupted availability where those disclaimers are lawful.

We do not warrant a particular fitness result, weight change, health outcome, gym occupancy, trainer quality, partner availability, AI answer, extracted measurement or uninterrupted door unlock. Marketing examples are illustrative, not guarantees.

For consumers, statutory guarantees and remedies for digital services remain fully available and are not replaced by this section.

20. Limitation of liability

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, breach of mandatory privacy law, mandatory consumer remedies or any liability that law does not allow us to limit.

Subject to that sentence and to the maximum extent permitted by law, Globalio is not liable for indirect, incidental, special, punitive or consequential loss, loss of profit, opportunity, goodwill or data, or an independent gym’s, trainer’s, laboratory’s, seller’s or provider’s act.

For a Business User, Globalio’s aggregate liability arising from the Services in any 12-month period is limited to the greater of (a) fees that Business User paid directly to Globalio for the affected Services during that period and (b) USD 100, except where the law does not allow that limit or a signed business agreement provides another limit.

For consumers, no contractual cap applies where it would reduce mandatory rights. Where a cap is lawful, our total liability is limited to the greater of the amount you paid directly for the affected Fitliner service in the previous 12 months and EUR 100 (or local equivalent).

21. Business indemnity

A Business User will defend and indemnify Globalio against third-party claims and reasonable costs caused by that Business User’s unlawful content, breach of its seller/employer/controller duties, infringement, fraud or intentional misuse. This does not apply to the extent a claim was caused by Globalio or where mandatory law prohibits the indemnity. Consumers are not required to indemnify us for ordinary consumer use.

22. Governing law and disputes

These Terms are governed by Delaware law, without its conflict-of-laws rules. If you are a consumer, this choice does not deprive you of mandatory protection under the law of your habitual residence, and you may bring proceedings in any court available under mandatory consumer law.

For disputes solely between Globalio and a Business User, the state and federal courts located in Delaware have exclusive jurisdiction, unless a signed agreement says otherwise.

Before filing a claim, contact hello@befitliner.com and allow 30 days for a good-faith resolution, unless urgent relief or a statutory deadline requires earlier action. You may use a competent consumer authority or alternative dispute-resolution body where applicable. We do not require consumers to waive class, collective or statutory remedies through these Terms.

23. App-store terms

If you downloaded the app from Apple, the licence is limited to Apple-branded products you own or control as permitted by App Store rules. Globalio, not Apple, is responsible for the app, maintenance, support, warranties and claims, subject to law. Apple may refund any app purchase price for a failure to conform to an applicable warranty as its rules provide, and otherwise has no warranty obligation. Apple is a third-party beneficiary of these Terms and may enforce the relevant app-store clauses. You must comply with applicable third-party terms and sanctions/export laws.

Equivalent Google Play or other store terms apply where required. The store is not responsible for an independent gym, trainer or web purchase merely because the app is distributed there.

24. General terms

If a provision is unenforceable, it will be limited to the minimum extent necessary and the rest remains effective. Our failure to enforce once is not a waiver. You may not assign these Terms without our consent; we may assign them in a merger, reorganisation or sale while preserving consumer rights. No person other than an expressly named app-store beneficiary has a right to enforce these Terms.

These Terms, the Privacy Policy, checkout disclosures, applicable official promotion rules and any signed business agreement are the entire agreement for their subject. A more specific term controls over a general one. Headings are for convenience. “Including” means “including without limitation”.

25. Contact

Legal, support, content notices and complaints: hello@befitliner.com

Globalio LLC 16192 Coastal Hwy Lewes, Delaware 19958-3608 United States