BeFitliner Support
Contact support
Need help with the Fitliner app, gym access, membership, payments, or your account? Contact our support team using one of the options below.
Fastest option: message us in the app
Open the Fitliner app and go to Messenger, then send a message to the admin support account. This is the recommended support channel for active users.
Email support
If you cannot access the app, email us directly and include as much detail as possible.
What to include in your message
- • your email used in the app
- • gym name
- • phone model and operating system
- • app version, if available
- • short description of the problem
- • screenshot, if relevant
Typical support topics
We can help with sign in issues, app access, membership status, payment-related questions, gym entry problems, and general product support.
Response time
For active users, the fastest support is inside the app. Email requests are usually answered within 1–2 business days.